Shipping

Free shipping

FloorSavers currently offers free standard shipping on all orders delivered within Australia and New Zealand. There is no minimum order value.

We use Australia Post as our shipping provider. Australian orders are delivered by Australia Post. Orders to New Zealand are sent by Australia Post and delivered locally by New Zealand Post.

Dispatch

Orders placed before 2pm Melbourne time on a business day are normally dispatched the same business day. Orders placed after 2pm, on weekends or on public holidays are normally dispatched on the next business day.

During unusually busy periods, dispatch may take a little longer. We will contact you if there is a significant delay.

Delivery estimates

After dispatch, standard delivery within Australia usually takes:

• Metro areas: 2–5 business days
  
• Regional areas: 3–8 business days

Standard delivery to New Zealand usually takes 3–10 business days after dispatch.

Remote locations may take longer. These timeframes are estimates rather than guaranteed delivery dates, as delays can occasionally occur within the Australia Post or New Zealand Post networks.

Tracking

Tracking is provided for every order. We will email your tracking details after dispatch. Please allow a short time for the Australia Post tracking system to update. For New Zealand orders, tracking will also be available through New Zealand Post.

Delivery addresses

Please check your delivery address before placing your order. If you notice an error, contact us as soon as possible at info@floorsavers.com.au. We will try to update the address before dispatch, but we cannot guarantee changes once an order has been handed to the carrier.

If an order is returned because the address supplied was incorrect or incomplete, contact us and we will help arrange redelivery.

Missing or damaged deliveries

If tracking shows a delivery problem, or your parcel arrives damaged, contact us at info@floorsavers.com.au with your order number. We will investigate and help resolve the issue.