Refund policy

Return and Refund Policy

We want you to feel confident trying FloorSavers. Orders delivered within Australia or New Zealand can be returned free of charge within 60 days of delivery.

Please measure before ordering

Before placing an order, please read our How to Measure guide and measure the furniture leg where the protector will sit. Choosing the correct shape and size helps ensure a better fit and avoids the inconvenience and environmental impact of an unnecessary return.

If you are unsure, contact us before ordering. You can send us your measurements and photos of the furniture leg from the side and underneath, and we will help you find the right protector.

A careful fit test is allowed

You may open the packaging and carefully test a protector on a clean furniture leg indoors. Please avoid prolonged use while deciding whether to keep the product.

To qualify for our 60-day change-of-mind return offer, the returned product must:

• be requested within 60 days of delivery;
• include all protectors and other items supplied in the pack;
• be clean and free from significant wear;
• not have been damaged through misuse, forced fitting or prolonged use; and
• be returned with its packaging where reasonably possible.

Opening the package or performing a careful fit test does not by itself prevent a return.

How to start a free return

Email info@floorsavers.com.au with:

• your order number;
• the item you would like to return; and
• a short reason for the return so we can improve our products and sizing information.

We will provide return instructions and, where required, a prepaid return label. Do not send a return before contacting us, as this may delay processing.

Refunds

Once the return is received and checked, we will refund the eligible item to the original payment method. We aim to process approved refunds within five business days. Your bank or payment provider may take additional time to display the funds.

Exchanges

The simplest way to change a size, colour or product is to contact us. Depending on the circumstances, we may:

• send the replacement before receiving the original item;
• ask you to return the original item before sending a replacement;
• process a return and ask you to place a new order; or
• let you keep the original item where returning it would not be practical or cost-effective.
• We will explain the available options when you contact us. Please do not return an item unless we ask you to do so.

Incorrect, damaged or faulty products

If you receive the wrong product, your order arrives damaged, or you believe an item is faulty, contact us at info@floorsavers.com.au with your order number and a description of the problem. A photo may help us resolve the issue quickly.

We will provide an appropriate remedy and cover reasonable return costs where required. This may include a repair, replacement or refund depending on the circumstances and your rights under applicable consumer law.